HelpPeople 2012 Manager/Supervisor Training Program Descriptions
Registration is open after January 3, 2012.
Due to the increased demand for these trainings we must limit the number of supervisors that attend from each company to five. All registrations can be done via e-mail link on the web site, or by calling 470-7447. We will keep a cancellation list and will e-mail the next supervisor in line. If you have 10 or more guaranteed supervisors who want to attend any of the programs, please contact the office and we can discuss both on-site and off-site trainings.
2012 HelpPeople Manager/Supervisor Training Schedule at Marley Education Center, Room 208, located at 765 Irving Avenue. All trainings are on Thursday mornings. Registration starts at 8am.
SYRACUSE - MARLEY EDUCATION CENTER
Addressing Performance Issues with Positive Discipline
This program will provide basic skills in the areas of Observation, Documentation and appropriate intervention utilizing a "positive discipline" format. This program is recommended for new supervisors/labor representatives who need to develop skills related to helping an employee with deteriorating job performance.
March 22nd, 2012 - 8:30am-11:30am
October 18th, 2012 - 8:30am-11:30am
Managing Conflict with Challenging Behaviors
This training combines our Managing Conflict and our Dealing with Challenging Personalities. Resolving employee interpersonal conflict is one of the greatest challenges for supervisors. It is especially challenging with individuals who demonstrate certain recognizable difficult behaviors, such as passive aggressive or hostile aggressive. This program will demonstrate how to identify and address various types of challenging behavior. Learn the characteristics of "The Tank", "The Know It All", "The Sniper", "The Yes Personality", "The Grenade" and others and how to develop an action plan that can diffuse conflict and enhance effective communication with these behavior styles.
April 26th, 2012 - 8:30am-12:30pm
Replenishing the Well: Stress Management Strategies for Supervisors/Managers
This program will explore the importance of resiliency and wellness for supervisors and managers and how this contributes to their ability to meet the challenges of their roles. Personal and professional stress management and self care strategies will be explored.
May 17th, 2012 - 8:30am-11:30am
Managing Change in the Workplace
In this training, attitudes, skills, and strategies useful in responding to the demands of organizational change will be explored. We will discuss the process of personal change and its impact on our work and relationships. The seven stages of change will also be explored. Strategies for optimal functioning during change will be provided. Supervisors will also be introduced to the ADKAR model for addressing work issues related to change and transition.
November 8th, 2012 - 9:00am-12:00pm
Addressing Harassment in the Workplace
Harassment can be a challenging issue to address, so it is important for supervisors and managers to have a good grasp of what is considered harassment and the various types of harassment. This training will focus on the definition and types of harassment and best practices for handling the complaint, investigating the complaint, and taking action. We will also discuss helpful strategies for prevention of harassment in the workplace.
June 14th, 2012 - 9:00am-11:00am
Transitioning from Peer to Supervisor
This training addresses issues inherent in the role transition of peer to supervisor. Focus will be on recognizing and managing the changes and responsibilities that come with a supervisory position.
February 23th, 2012 - 9:00am-12:00pm
September 13th, 2012 - 9:00am-12:00pm
Managing the Multigenerational Workforce
This training will help managers understand the outlook of different generations and identify specific strategies for working with each generation that enhance respect, communication and relationships in the multi-generational workplace.
October 11th, 2012 - 8:30am-11:30am
There is a maximum of 5 people from each company. Additional individuals will be on a cancellation list. If there are more than 10 people who wish to attend one of the programs, please contact this office to see about on-site and off-site trainings.
Registration is required.Parking will be provided at no charge in the Crouse garage on Irving Avenue (directly across from the Golisano Children Center). Please make sure that it is the Crouse garage and not the CNY Medical garage.
Please bring the parking ticket with you for validation.
Due to room scheduling and providing refreshments, we would appreciate it if you contact this office within 3 business days before the program for any cancellations. Thank you.
Contact your Human Resource Department or call HelpPeople at 315/470-7447.
We look forward to seeing you in 2012!
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